Heal USA® GUARANTEE
Heal USA stands behind the quality of our products and we hope you love your purchase. If for any reason it doesn’t meet your expectations, we’ll gladly accept returns or exchanges within 30 days of the date of purchase.
A prepaid shipping label for return will only be sent to US customers. Customers outside of the US, including Canada, must pay for all shipping costs to return.
Packing Your Return
Please pack the item(s) securely in the original product packaging (if possible). Please include all paperwork, shoes and accessories. All products must be returned in good condition to ensure full credit.
- Complete the return reason questionnaire on the packing slip and include it with the items you’d like to return.
- Remove all extra labels on the outside of the package and seal the bag or box securely.
Your Return instruction:
For US customers only:
- Attach the prepaid label to your package, remove all extra labels from the outside of the box and seal securely. To ensure proper credit processing, the prepaid label can only be used once.
- Send your package via United States Postal Service carrier. For nearest locations, call: 1.800.ASK.USPS (1.800.275.8777); or go to www.usps.com and click on “Locate a Post Office.” To request convenient next-day pickup, go to www.usps.com/pickup.
- Track your return shipment
- Credit will be issued to the original purchaser within 30 days of receiving the return. For an exchange, shipment will take place as soon as we receive your return.
- If originally purchased by credit card, please allow 30 days for the refund credit to appear on your billing statement—note that your original shipping costs will not be refunded.
Credits & Refunds
Items must be mailed for return within 30 days of purchase to receive credit.
Refunds will be made in the form of the original payment, within 30 days of receiving your return.
Credit from gifts or items without a receipt will be issued to the original purchaser/original form of payment or for store credit.
ONLINE GIFT CERTIFICATE RETURN CREDITS: Returns by mail will be refunded back to your original online gift certificate.
Rules & Restrictions
Items discounted 50% or more off the original price are final sale and cannot be returned.
Shipping and handling costs and other additional charges are non-refundable.